Rappahannock United Way

3310 Shannon Park Dr., Fredericksburg, VA 22408    |    (540) 373-0041

Privacy Policy

Our Commitment to Our Donors
We will not sell, share or trade our donors' names or personal information with any other entity, nor send mailings to our donors on behalf of other organizations. This policy applies to all information received by Rappahannock United Way, both online and offline, on any Platform ("Platform", includes the Rappahannock United Way website and mobile applications), as well as any electronic, written, or oral communications. To the extent Rappahannock United Way processes any donations as the third-party service provider,  donor information will only be used for purposes necessary to process the donation.  We use the information we collect from you to process gifts and to provide a more personalized experience. Rappahannock United Way may transfer some information to our agents for purposes such as clearing credit cards, or analyzing traffic to enhance your online experience, but always under strict confidentiality. The only time we would release personal information outside the provisions of our privacy policy is if we conclude, in good faith, that it is necessary to comply with legal requirements, to enforce our rights or to protect Rappahannock United Way, you or our other donors.
Rappahannock United Way will take every precaution to ensure every transaction made to www.rappahannockunitedway.org is safe and secure.

Donor Satisfaction Guarantee
Rappahannock United Way operates under the highest ethical standards. We promote voluntary giving. If you feel you were coerced into making a contribution, please contact our office for a confidential refund at 540.373.0041 ext. 312.

Who services the Rappahannock United Way website?

Story Collaborative – Story Collaborative develops our websites and related apps, and assists us with analyzing content and traffic.

Authorize.net – Authorize.Net is a payment gateway service provider allowing merchants to accept credit card and electronic check payments through their Web site and over an IP connection. More information is available at www.authorize.net.

Constant Contact – RUW uses Constant Contact for surveys, event registration, and email registration. More information is available at www.constantcontact.com

Mobile Cause – RUW communications with donors and supporters who choose to opt in to text messages.  Visit www.mobilecause.com for more information.

Andar – RUW uses Andar, a customer relationship management system, to provide aggregate donation information to funded organizations and, for some campaigns, to collect pledge information.

How do I know that a transaction with Rappahannock United Way is safe?
If a user chooses to process their donation via www.rappahannockunitedway.org with a Debit/Credit card, the user is automatically redirected to https://www.authorize.net   The "s" in the url https signifies that the activity is conducted over a Secure Sockets Layer (SSL) which means all data from uway.org to sagepayments.net is encrypted and indecipherable to anyone but Sage Payment Solutions.  SSL is the industry standard, and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so it can't be read as the information travels over the Internet.   Credit/debit card information stays with Authorize.net and is not sent back to or maintained by Rappahannock United Way and does not reside at www.rappahannockunitedway.org or its server.   Demographic data collected during the credit card payment process is transferred to Rappahannock United Way.

What if I don't want to use my credit card?
Simply call us at 540-373-0041 ext. 312 and we can take your pledge over the phone and discuss payment options. Donations by check can also be mailed directly to Rappahannock United Way, 3310 Shannon Park Drive, Fredericksburg, VA 22408.

What information does Rappahannock United Way collect? How do they use it?
-When you donate, our credit card processing system needs to know your name, e-mail address, mailing address, credit card number, the card's expiration date and the security code on the back of the card. This allows us to verify and process your credit card and fulfill your pledge.
-When you pledge, we need your name, e-mail address, company and mailing address.
-When you Join Our Email List, we need only your e-mail address and zip code.
-When you opt-in to a mobile giving or mobile information campaign, we need your cell phone number and name.
-We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new Rappahannock United Way programs or services, and special events we think you'll find valuable.  At any time, you can opt-out of such communications.

How does Rappahannock United Way protect customer information?
When you make a pledge, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

Will Rappahannock United Way disclose the information it collects to outside parties?
Rappahannock United Way does not sell, trade, or rent your personal information to others. The only time we would release personal information outside the provisions of our privacy policy is if we conclude, in good faith, that it is necessary to comply with legal requirements, to enforce Rappahannock United Way’s  rights or to protect, you or our other customers.

In summary we're committed to protecting your privacy. We do not sell, trade, or rent your personal information to others.

Your consent
By using our Web site, you consent to the collection and use of this information by Rappahannock United Way. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
Who can I contact if I have further questions?
Finance Department, 540-373-0041 ext. 312