Rappahannock United Way

3310 Shannon Park Dr., Fredericksburg, VA 22408    |    (540) 373-0041

Tax Volunteers Wanted!

three smiling tax program volunteers

Last year, RUW volunteers completed more than 1,770 federal and state income tax returns, putting nearly $2 million back into our community.

Volunteers are a vital part of the Tax Program. Prior experience is not required; volunteers are trained by Rappahannock United Way and certified by the IRS.

Volunteer Roles



Greeters provide a warm welcome and keep things moving in the waiting area.

Greeters with RUW's Tax Program are the first people that tax payers meet when they arrive at our tax sites. A Greeter is responsible for welcoming tax payers, verifying they have proper documentation, and that they meet the criteria for the Tax Program. Greeters must be comfortable speaking with people and monitoring the waiting area. Greeters don't answer any tax questions.

Visit our Volunteer Resource page for training dates.  Contact Emily Riesbeck with questions.




Tax preparers help clients complete tax returns using software.

A Volunteer Tax Preparer is responsible to conduct client interviews, help clients complete accurate tax returns, and distribute client surveys. Volunteer Tax Preparers must be comfortable speaking with people, reviewing tax documents for information, and using a computer based tax software to help clients complete tax returns. Volunteer Tax Preparers may be asked to help with reviewing tax returns that have been completed by other volunteer Tax Preparers prior to filing (Quality Reviews).

Tax Coaches

Tax Coaches provide support to clients preparing their own returns.

Several tax sites have computers with free tax filing software and an internet connection that clients can use to prepare their own return. Tax coaches monitor that area and provide assistance with navigating Turbo Tax or MyFreeTaxes.com. Tax coaches empower clients to file their own taxes, which means they don't have to wait or depend upon a volunteer to file.

Returning Preparers

Tax Returns Filed
Refunds and Credits Given
Clients Coached
Volunteer login
Tax Volunteer Central

Registered volunteers: access resources anywhere you see this symbol. Just click to access!

Tell a Friend about Tax Volunteering!

Know someone who'd be a great addition to our Tax Program?  Do you have a friend, neighbor or co-worker looking for a truly meaningful volunteer opportunity?  Send them an email to tell them about our program.  They'll thank you for connecting them to the best opportunity around!